Privacy Policy
Helium Privacy Policy
Last updated: June 1, 2025
Thanks for visiting Helium, Inc. (“Helium,” “we,” “us”)!
Your privacy is important to us. In the course of using our websites, software, services, and third-party integrations (collectively, the “Products and Services”), you may provide us with Personally Identifiable Information (as defined below). This privacy policy applies to all of the Products and Services we offer and tells you how we collect, use, disclose, and protect your Personally Identifiable Information.
For purposes of data-protection laws, Helium, Inc., 156 2nd St, San Francisco, CA 94105, is the entity responsible for your information.
Changes to Our Privacy Policy
If we change our privacy policy, we will post those changes on this page and update the “Last updated” date above.
Information We Collect
1. Information You Provide to Us
We may collect your name, email address, username, password, IP address, and other information you directly give us on our Products and Services, including when we send you marketing communications, promotions, or information about new features.
You may need to enter Personally Identifiable Information (PII) while accessing and using our Products and Services. PII is captured when a visitor accesses the Products and Services, or speaks with a Helium employee, and willingly discloses that information (e.g., during registration, transactions, customer-service calls, surveys, or content submissions).
PII includes:
Contact Data (your name, username, or email address)
Demographic Data (your IP address)
Communications. We may monitor and record communications between you and our employees for support, training, and quality-assurance purposes. We also receive confirmation when you open or click content in our emails.
Testimonials and Reviews. With your consent, we may display customer testimonials or reviews. To update or delete one, email support@helium.com.
2. Information We Automatically Collect
Traffic Data. Our site is hosted by Framer and uses Google Analytics, both of which may collect information about your browser, network, device, referring pages, and IP address, as well as usage details (clicks, pages visited, scrolling, timestamps). We share this depersonalized data with Framer and Google Analytics for site analytics and platform improvement.
Cookies. This site uses necessary cookies (always active) plus analytics and performance cookies to measure traffic and activity. See Framer's cookie list for details.
Web-Form Submissions. Data you send via web forms is stored so we can track and respond to your request and is shared with Framer and other data partners for site operations. Do not submit sensitive personal information via our web forms.
Newsletter Subscriptions. If you join our waitlist or newsletter, we may send you emails (you can unsubscribe via the link in any message). We share your contact details with Framer and other service providers, solely to deliver these messages.
How We Use the Information We Collect
We generally use your PII to:
Deliver and operate the Products and Services you request
Enable easy navigation of our Products and Services
Personalize your experience
Provide software updates and product announcements
Monitor and analyze usage
Administer our Products and Services
Generate aggregated insights about user interests and behavior
Verify that visitors meet criteria required to process requests
Comply with legal obligations
Protect the safety and integrity of users, employees, the public, and the Products and Services
Prevent fraud and enforce our legal rights
Protection of Your Personally Identifiable Information
We employ physical, electronic, and managerial safeguards—including encryption—to protect the information we collect. However, no transmission is 100 % secure; you transmit data at your own risk.
Accordingly, we disclaim liability for theft, loss, interception, or unauthorized access to your data or communications while using the Products and Services. You acknowledge and assume these risks.
If you believe your privacy has been breached, contact us immediately at support@helium.com.
Data Retention
We retain your information as long as necessary to provide services and to meet legal obligations, resolve disputes, and enforce agreements. Some or all data may remain in our archives even after removal from active systems.
Disclosure to Third Parties
We do not sell or rent your PII. We share it only:
With trusted partners who help us operate, improve, or service the Products and Services (they receive only the data needed to perform their tasks)
In a merger, acquisition, reorganization, or sale of assets (you will be notified if your data becomes subject to a substantially different privacy policy)
When required by law, to enforce site policies, or to protect our rights, property, or safety
Choice / Opt-Out
We’ll email you only if you joined our waitlist or founder newsletter. Unsubscribe via the link in any email or by contacting support@helium.com.
Children’s Privacy
Our Products and Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we discover such information, we delete it as required by COPPA. We also do not knowingly process data of EU residents under 16 without parental consent.
Contacting Us
Questions about this privacy policy? Email support@helium.com.
